Privacy policy

FEY E-Commerce (“we”, “us”, “our”) operates this website and provides products and services via Shopify (the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller / Company Information

  • Company Name: Fey Sp. z o.o.

  • Address: Topole 17, 89-600 Chojnice, Poland

  • Email: support@fey.design

  • Business Registration Number: not applicable

  • VAT Number (EU VAT): PL5611307658

For GDPR purposes, we are the data controller of your personal information.

2. Personal Data We Collect

We may collect the following types of personal data:

  • Contact details: name, address, billing and shipping addresses, email, phone

  • Payment information: credit/debit card, payment confirmation, transaction details

  • Account data: username, password, preferences, settings

  • Transaction data: purchases, returns, cart activity, wishlists

  • Communications: emails, messages to support

  • Device & usage data: IP address, browser, interactions with the Services

3. Sources of Personal Data

  • Directly from you (account creation, purchases, customer support)

  • Automatically via the website (cookies, analytics)

  • From service providers (Shopify, payment processors, shipping, analytics)

  • From partners or third parties (if authorized by you)

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (to fulfill your order and deliver Services)

  • Legal obligation (tax, accounting, legal reporting)

  • Legitimate interests (fraud prevention, improving Services, security)

  • Consent (for marketing communications, cookies, optional features)

5. How We Use Your Data

We use your personal information to:

  • Process orders, returns, and deliveries

  • Provide customer support and manage accounts

  • Improve our Services and tailor your shopping experience

  • Prevent fraud and ensure security

  • Send marketing communications where consent has been given

  • Display personalized advertisements based on your activity

  • Comply with legal obligations

6. Data Sharing

We may share your data with:

  • Shopify (platform provider)

  • Payment providers (credit/debit cards, PayPal, Apple Pay, etc.)

  • Shipping & logistics partners

  • IT, analytics, and customer support providers

  • Marketing partners (if consented)

  • Our affiliates or in connection with business transactions (merger, bankruptcy, legal obligations)

All third parties process personal data on our behalf and in accordance with GDPR.

7. International Transfers

Your data may be transferred outside the EEA.
We ensure protection through:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions where applicable

8. Data Retention

  • Orders & invoices: up to 7 years (tax/legal requirement)

  • Account data: until account deletion or inactivity

  • Marketing data: until consent is withdrawn

9. Cookies & Tracking

We use:

  • Essential cookies: required for site functionality (cart, checkout)

  • Analytics cookies: improve the website (Shopify analytics, Google Analytics)

  • Marketing cookies: personalized ads (Meta/Facebook Pixel, Google Ads)

Non-essential cookies are only used after you have given your explicit consent.
Consent can be managed or withdrawn at any time via cookie settings or your browser.

10. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Rectify inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time (marketing, cookies)

To exercise your rights, contact: support@fey.design

11. Complaints

If you have complaints about our data processing:

12. Security

We implement appropriate technical and organizational measures to protect your data.
However, no system is 100% secure. Avoid sending sensitive information via unsecured channels.

13. Changes to This Privacy Policy

We may update this policy. The latest version is always available on our website.
Date of last update is indicated at the top.

14. Provision of Data

Providing personal data is necessary to enter into a contract and receive our services.
Failure to provide required data may result in the inability to process your order.